Map the conversation
We identify the questions customers ask and where each enquiry should go.
PJ INTEGRATIONS / WHATSAPP API INTEGRATION
Make every conversation easier to handle.
Connect your website to a more organised WhatsApp journey, from the first enquiry to the right follow-up. We design the experience around your team and the systems you use.
WHAT THIS CAN DO
From website visit to useful conversation.
A simple chat link can start a conversation; an API integration can go further. We scope routing, approved messaging, connected systems and human handoff to match your needs.
- Website-to-WhatsApp entry points
- Routing and human handoff
- Platform setup and messaging requirements reviewed during scoping
OUR APPROACH
From first conversation to working solution.
We make the scope clear, involve your team and test the result against the work it is meant to support.
Plan the integration
We scope the website entry points, account requirements, handoffs and connected tools.
Build & test
We implement the approved flow and test real journeys before launch.
Support the handoff
We make sure your team knows how to take over conversations and refine the process.
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